Terms of Sales

Article 1 Object

The general conditions of sale described below detail the rights and obligations of the company Les Créations Pierre Charbonneau inc. and its customers in connection with the sale of goods offered on this site.

Any service performed by Les Créations Pierre Charbonneau inc. implies the unreserved acceptance of the buyer to these general conditions of sale.

Article 2 Presentation of products

The characteristics of the products offered for sale are presented in various sections of our site. The photographs are not part of the contractual field. The responsibility of the company Les Créations Pierre Charbonneau inc .. can not be engaged if errors are introduced there. All the texts and images presented on the website of Les Créations Pierre Charbonneau inc. are reserved for the whole world under copyright and intellectual property rights; their reproduction, even partial, is strictly forbidden.

Article 3 Period of validity of the offers of sale

The products are offered for sale until the stock is exhausted. In case of order of a product becoming unavailable, the customer will be informed of this unavailability, as soon as possible, by email or by post.

Article 4 Product prices

The sections of our site presenting products, indicate the prices in dollars CND or USD without taxes and excluding shipping costs. The amount of taxes and shipping costs are specified during the finalization of the order by the customer.

The company Les Créations Pierre Charbonneau inc. reserves the right to change prices at any time but the products ordered are charged at the price in effect at the time of registration of the order.

The proposed rates include discounts and rebates that Les Créations Pierre Charbonneau inc. would be entitled to grant based on its results or the assumption by the purchaser of certain services.

No discount will be granted in case of advance payment.

Article 5 Order

The customer validates his order when he activates the link "Confirm your order" after having accepted these conditions of sale. Before this validation, it is systematically proposed to the customer to check each element of his order; he can thus correct his possible errors.

The company Les Créations Pierre Charbonneau inc. does not confirm the order by email.

The data recorded by the company constitutes proof of the nature, content and date of the order. It is archived by the company under the conditions and legal deadlines; the customer can access this archiving by contacting Customer Service.

Article 6 Methods of payment

Payment of orders is made by check or credit card.

When registering the order, the buyer must either pay the amount or bring it to his account according to his credit conditions.

Article 7 Cancellation

An order can not be canceled after it has been shipped.

Article 8 Delivery

Any product is delivered without guarantee as to the deadlines. The delivery deadline varies according to their address.

Article 9 Customer Relations - After Sales Service

For any information, question or complaint, the customer can contact the customer relations department of the company from Monday to Friday, from 9 am to 5 pm.

Tel: +1.800.663.3788 (toll free Canada and USA)

Or: +1.450.258.3788

Fax: +1.450.258.4830

e-mail: info@creationscharbonneau.com